TRACKED DELIVERY TO UK BY ROYAL MAIL (next day) ON OUR INDIVIDUAL CANDLES
TRACKED DELIVERY WORLDWIDE (3-10 WORKING DAYS) *DUTY CHARGES APPLY
SHIPPING POLICY
RETURNS & REFUND POLICY
IN THE UNFORTUNATE SCENARIO WHERE YOU WISH TO RETURN OR REFUND ONE OF OUR CANDLES PLEASE SEE SECTIONS BELOW:
LATEST UPDATE:
PLEASE NOTE THAT UNDER THE CURRENT COVID CIRCUMSTANCES WE CANNOT OFFER ANY REFUNDS FOR ANY OF OUR ORDERS FOR HYGIENIC PURPOSES.
WE WILL BE MONITORING OUR POLICY AND UPDATE AS PER GOVERNMENT GUIDELINES,
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RETURNS
TO START A RETURN, YOU CAN CONTACT US AT NORTHCANDLEOFFICIAL@GMAIL.COM
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EXCEPTIONS / NON-RETURNABLE ITEMS
CERTAIN ITEMS CANNOT BE RETURNED, LIKE CUSTOMISED PRODUCTS (SPECIAL ORDERS OR PERSONALIZED ITEMS).
PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR ITEM.
UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE/LIMITED ITEMS.
