Question 1

Why 'North' ?

Accepted Answer

Our company is called 'North Candle Co.'  as both of our owners are from the northern region of their respective countries. 
North of Greece and North of India

Question 2

Why choose soy wax?

Accepted Answer

Not only are there “green” advantages to choosing soy wax over a different type of candle wax, but soy wax also burns slower than paraffin wax, meaning you get a candle that lasts longer - which is our main aim.
Soy is naturally derived, non-toxic, long lasting and gives you a clean burn. 
No animal products or animal-derived ingredients. Carcinogen Free, Mutagen Free, Phthalate Free and mainly vegan friendly.
 
Better for the environment, better for you. 
For best results please refer to our burning instructions that come together with our products on all our labels.

Question 3

What do you mean by hand poured?

Accepted Answer

Our soy wax pearls are melted and mixed with a natural essence and poured into our candle holders/vessels by hand - one by one!
 
All our candles are hand crafted and hand poured.
 
They are made in small batches which in return provides you with a more unique, artisan feel.
 
However, smaller batches means that we also have smaller quantities of excess stock - therefore, the quicker you place your order the quicker we will be able to deliver our product to you.

Please Note as with all natural products and handmade items, there may be will be slight variations in the glass, candle and packaging from batch to batch.

Question 4

Can you cater for a special event? (weddings, parties, anniversaries etc)"

Accepted Answer

We would be delighted to create bespoke, unique, personalised gifts or favours that fit your needs and ensure to make your special event even more memorable!
Anything from - wedding favours, parties, anniversaries, hotel stays to small brand ventures
 
We can tailor our product to suit your needs based on your preferences. 
Drop us an email and we can ensure to contact you back: northcandleofficial@gmail.com
We believe in creativity and unique designs and ideas...

Question 5

How best to burn my candle to ensure it lasts longer?

Accepted Answer

For best results, our recommendations are:

Ensure your wick is always trimmed to 1/4”before lighting.
Keep candle free of foreign materials including matches and any wick trimmings or dust.
Only burn the candle on a level, fire resistant, flat surface.
Do NOT burn candle for more than 4 hours at a time.
Ideally, you should stop use when only 1/4”of wax remains.

Do NOT leave wax melts on radiators or heaters.
Do NOT leave any product unattended at any time.

Please read burning instructions that come with your product on our labels.
Keep away from children.
Burn within site.
Made in the UK, made in Flimwell, East Sussex.

Question 6

Are you planning to launch new essences?

Accepted Answer

YES! We are always excited to launch new products and collections.
Very proud to say we recently launched our Wooden Wick collection as well as some amazing soy wax melts. 
If there is an essence or a product you would like to see from us please leave us a comment on the chat box.

Question 7

How can I get in touch with you?

Accepted Answer

Whatever your query, we're here to advise and support.
 
– for bespoke products and special occasions
– for further information on placing your order and delivery times
 
please contact us on northcandleofficial@gmail.com
or feel free to use the chat box on our website and our team will get back to you
 
Many thanks for browsing

FAQs